Insights
What a missed call really costs.
Missed-call economics, the compliance rules behind answering client calls, and industry-by-industry triage.
Compliance
When a Third Party Answers Your Patient Calls, HIPAA Has Already Started
An answering service that hears a patient's name tied to the fact that they're a patient is handling PHI. That makes it a business associate — and there are specific requirements before the first call routes.
VoxBrook Team · 5 min read
Compliance
The Hospice 24/7 Availability Requirement, and What an Answering Line Has to Actually Do
Medicare's Conditions of Participation require hospice services to be available around the clock. A line that only takes messages doesn't meet the standard a surveyor is checking against — here's what does.
VoxBrook Team · 6 min read