Pre-op prep and post-op patient calls, around the clock
After-Hours Answering for Ambulatory Surgery Centers
An ASC sends patients home the same day and closes for the night — but the post-op calls keep coming. VoxBrook triages them on your protocol and reaches your on-call clinician when a recovery isn't going the way it should.
Same-day discharge means patients manage their own recovery at home, and the calls that follow — bleeding that won't stop, pain that isn't controlled, fever, nausea, a reaction to anesthesia — arrive after the center has closed. An ASC without after-hours triage leaves those patients with the ED or a voicemail box. VoxBrook runs your post-op protocol, handles the routine questions, and escalates the ones that need your on-call physician or CRNA.
Why It Matters
What generic answering gets wrong
Post-op complications happen after the center closes
The recovery period runs through the night and the weekend. Same-day surgery centers rarely staff around the clock, so post-op calls have nowhere to land.
Discharge instructions generate call volume by design
Patients are told to call with bleeding, uncontrolled pain, or fever. Without a triage line, those calls hit voicemail or the surgeon's personal cell.
Pre-op questions and last-minute problems cost OR time
Patients calling the night before about NPO instructions, medications to hold, or a ride that fell through need answers, or the next morning's schedule slips.
Why VoxBrook
Built for how
ambulatory surgery centers actually run.
Ready to stop missing calls?
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