Pre-op prep and post-op patient calls, around the clock

After-Hours Answering for Ambulatory Surgery Centers

An ASC sends patients home the same day and closes for the night — but the post-op calls keep coming. VoxBrook triages them on your protocol and reaches your on-call clinician when a recovery isn't going the way it should.

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Post-op protocol
Triage runs on your discharge criteria
BAA
Available — HIPAA-aware handling
24/7/365
The hours recovery actually happens

Same-day discharge means patients manage their own recovery at home, and the calls that follow — bleeding that won't stop, pain that isn't controlled, fever, nausea, a reaction to anesthesia — arrive after the center has closed. An ASC without after-hours triage leaves those patients with the ED or a voicemail box. VoxBrook runs your post-op protocol, handles the routine questions, and escalates the ones that need your on-call physician or CRNA.

Why It Matters

What generic answering gets wrong

Post-op complications happen after the center closes

The recovery period runs through the night and the weekend. Same-day surgery centers rarely staff around the clock, so post-op calls have nowhere to land.

Discharge instructions generate call volume by design

Patients are told to call with bleeding, uncontrolled pain, or fever. Without a triage line, those calls hit voicemail or the surgeon's personal cell.

Pre-op questions and last-minute problems cost OR time

Patients calling the night before about NPO instructions, medications to hold, or a ride that fell through need answers, or the next morning's schedule slips.

Why VoxBrook

Built for how
ambulatory surgery centers actually run.

In practice
A patient discharged after a knee arthroscopy that afternoon calls at 11pm — the dressing is soaked through and the pain isn't responding to what was prescribed. The agent runs your post-op triage, escalates it as one of the combinations you've flagged, and reaches your on-call surgeon, who has the patient come in to be seen. The call is documented for the record.
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What's included
Post-op triage on your protocol — bleeding, pain, fever, nausea, anesthesia reactions
Immediate escalation to your on-call surgeon, anesthesiologist, or CRNA per your rules
Pre-op call handling — NPO and medication instructions, arrival times, transportation
HIPAA-aware call handling with a BAA available
Routine questions resolved without an escalation
Every call logged with the symptoms reported and the triage outcome
Free Resource
The Post-Op Call Escalation Criteria Template
The discharge-instruction phone number your ASC gives every patient is going to ring. A template for what the person answering it needs to tell an emergency from a normal recovery.
Read it →

Ready to stop missing calls?

Tell us about your call volume and what “urgent” looks like for you. We'll put together a custom quote.

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