Insights
What a missed call really costs.
Missed-call economics, the compliance rules behind answering client calls, and industry-by-industry triage.
Missed-Call Economics
What a Missed Call Actually Costs a Home Services Business
Skip the industry averages. Here's a worksheet to put a real dollar figure on the calls your HVAC, plumbing, or electrical business isn't answering — using your own numbers.
Industry Playbooks
Speed-to-Lead for Personal Injury Firms: Why the First Firm to Answer Usually Wins
A potential client with a fresh injury is calling firms in order and retaining one of the first to pick up. What that means for how you handle intake after hours.
Compliance
When a Third Party Answers Your Patient Calls, HIPAA Has Already Started
An answering service that hears a patient's name tied to the fact that they're a patient is handling PHI. That makes it a business associate — and there are specific requirements before the first call routes.
Compliance
The Hospice 24/7 Availability Requirement, and What an Answering Line Has to Actually Do
Medicare's Conditions of Participation require hospice services to be available around the clock. A line that only takes messages doesn't meet the standard a surveyor is checking against — here's what does.