Our Services

Three ways we
answer for you.

All three run your industry-specific script and escalation rules. The difference is how much of the call volume a person handles versus AI.

Live agents who resolve the call — not just relay it

Live Answering

This is the core of what VoxBrook does. A dedicated pod of trained agents learns your business and works the same systems and rules your own front desk would — answering questions, booking appointments, updating records — so most calls are resolved on the spot, not just logged. What genuinely needs your team escalates immediately; everything else is handled and closed on the call, day, night, weekend, and holiday.

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What's included
A dedicated agent pod trained on your business, your script, and your systems
Every agent holds at least an associate degree in a related field
24/7/365 coverage — nights, weekends, and holidays included
Calls resolved on the spot where possible — answered, scheduled, or updated in your systems, not just logged
Custom greeting, intake, and resolution steps built with you
Only the rare exception escalates — by call, text, or warm transfer

AI for the routine, real people for anything that matters

AI + Live Hybrid

Not every call needs a person, and not every call should ever get a bot. The hybrid model lets an AI voice agent handle the predictable, transactional calls — hours, directions, simple scheduling, status checks — while every call that trips your escalation criteria (an emergency keyword, a distressed caller, a request the AI can't confidently resolve) hands off to a live VoxBrook agent with full context. You set the boundary and can move it any time.

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What's included
AI voice handling for routine, transactional calls you define
Rule-based handoff to a live agent for urgent, sensitive, or complex calls
Full call context passed to the live agent on every handoff — no 'start over'
A boundary you control and can adjust as you see what works
Live-agent fallback any time the AI isn't confident it can resolve the call
One set of logs and recordings across both AI and live calls

Cover the gaps without hiring for them

After-Hours & Overflow

Plenty of businesses don't need a full-time answering service — they need the 128 hours a week their office is closed covered, plus a safety net for the daytime moments when every line is ringing at once. VoxBrook plugs into exactly those gaps: we answer when your team can't, using the same script and escalation rules, so the caller never knows they reached an after-hours line.

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What's included
Coverage for nights, weekends, and holidays on your schedule
Roll-over overflow coverage when your lines are busy or unanswered after N rings
The same custom script and escalation rules your daytime team uses
Seamless caller experience — no 'you've reached the after-hours service' unless you want it
Urgent calls escalated to your on-call staff; routine ones queued for the morning
A single set of call logs so nothing falls between the daytime and after-hours handoff

Not sure which fits?

Tell us your call volume and what a typical week looks like. We'll recommend a model and a quote.

Get a Custom Quote