Our Services

Three ways we
answer for you.

All three run your industry-specific script and escalation rules. The difference is how much of the call volume a person handles versus AI.

Trained, US-based agents on every call

Live Answering

This is the core of what VoxBrook does. A dedicated pod of trained agents learns your business, follows the industry-specific script we build with you, and handles every call the way your own front desk would on its best day — day, night, weekend, and holiday. Urgent calls escalate immediately; routine ones are logged, scheduled, or routed exactly how you specify.

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What's included
A dedicated agent pod trained on your business and your script
24/7/365 coverage — nights, weekends, and holidays included
Custom greeting, intake questions, and escalation rules built with you
Immediate escalation of urgent calls by call, text, or warm transfer
Routine calls logged, scheduled, or routed per your instructions
Bilingual (English / Spanish) support, with more languages on request

AI for the routine, real people for anything that matters

AI + Live Hybrid

Not every call needs a person, and not every call should ever get a bot. The hybrid model lets an AI voice agent handle the predictable, transactional calls — hours, directions, simple scheduling, status checks — while every call that trips your escalation criteria (an emergency keyword, a distressed caller, a request the AI can't confidently resolve) hands off to a live VoxBrook agent with full context. You set the boundary and can move it any time.

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What's included
AI voice handling for routine, transactional calls you define
Rule-based handoff to a live agent for urgent, sensitive, or complex calls
Full call context passed to the live agent on every handoff — no 'start over'
A boundary you control and can adjust as you see what works
Live-agent fallback any time the AI isn't confident it can resolve the call
One set of logs and recordings across both AI and live calls

Cover the gaps without hiring for them

After-Hours & Overflow

Plenty of businesses don't need a full-time answering service — they need the 128 hours a week their office is closed covered, plus a safety net for the daytime moments when every line is ringing at once. VoxBrook plugs into exactly those gaps: we answer when your team can't, using the same script and escalation rules, so the caller never knows they reached an after-hours line.

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What's included
Coverage for nights, weekends, and holidays on your schedule
Roll-over overflow coverage when your lines are busy or unanswered after N rings
The same custom script and escalation rules your daytime team uses
Seamless caller experience — no 'you've reached the after-hours service' unless you want it
Urgent calls escalated to your on-call staff; routine ones queued for the morning
A single set of call logs so nothing falls between the daytime and after-hours handoff

Not sure which fits?

Tell us your call volume and what a typical week looks like. We'll recommend a model and a quote.

Get a Custom Quote