Common questions.

Do you offer 24/7 coverage?

Yes — all Growth and Premium plans include 24/7/365 live coverage, including nights, weekends, and holidays. The Starter plan is live agents during business hours, including overflow.

Who answers our calls?

Trained live agents — every one holds at least an associate degree in a related field, with professional or native-level bilingual (English / Spanish) fluency. They work your script and your systems to resolve the call, not just relay a message. VoxBrook is US-owned and managed, and your call data and recordings are held securely in the US.

Do you sign BAAs for HIPAA compliance?

Yes. Business Associate Agreements are available for healthcare and behavioral health clients, and we put one in place before any call routes. BAA coverage is included in Premium and available as an add-on on every other plan.

Can you integrate with our scheduling, dispatch, or CRM software?

Yes — we support integrations with common scheduling, property-management, field-service, and CRM platforms. Tell us what you run and we'll confirm the fit.

How is this different from a regular answering service?

Two things: our agents work an industry-specific triage script with real urgency tiers and escalation paths, not generic message-taking; and our foundation is healthcare compliance work, so BAAs and careful call handling are part of how we work, not an afterthought.

What does the hybrid AI model mean?

You can have an AI voice agent handle routine, transactional calls and overflow, with anything urgent, sensitive, or complex routed to a trained live agent — with full context passed on the handoff. You set where that line sits and can move it any time.

How fast can we go live?

Usually within a few business days of signing off on your call script. There's no long implementation project.

Is there a contract?

No long-term contract required. Plans are month-to-month. Custom enterprise agreements are available for high-volume accounts that want them.

How much does it cost?

Three plans — Starter, Growth, and Premium — plus pay-as-you-go. Each plan publishes its included per-minute rate and its rate for extra minutes, and both step down as the plan gets larger. Full numbers are on the pricing page; contact us for a quote matched to your call volume.