Common questions.

Do you offer 24/7 coverage?

Yes — all Growth and Premium plans include 24/7/365 live coverage, including nights, weekends, and holidays. The Starter plan covers business-hours overflow.

Are your agents based in the US?

Yes. Every VoxBrook agent is US-based and trained specifically for your industry and your call script. We do not route calls offshore.

Do you sign BAAs for HIPAA compliance?

Yes. Business Associate Agreements are available for healthcare and behavioral health clients, and we put one in place before any call routes.

Can you integrate with our scheduling, dispatch, or CRM software?

Yes — we support integrations with common scheduling, property-management, field-service, and CRM platforms. Tell us what you run and we'll confirm the fit.

How is this different from a regular answering service?

Two things: our agents work an industry-specific triage script with real urgency tiers and escalation paths, not generic message-taking; and our foundation is healthcare compliance work, so BAAs and careful call handling are standard rather than an upsell.

What does the hybrid AI model mean?

You can have an AI voice agent handle routine, transactional calls and overflow, with anything urgent, sensitive, or complex routed to a trained live agent — with full context passed on the handoff. You set where that line sits and can move it any time.

How fast can we go live?

Usually within a few business days of signing off on your call script. There's no long implementation project.

Is there a contract?

No long-term contract required. Plans are month-to-month. Custom enterprise agreements are available for high-volume accounts that want them.

How much does it cost?

Pricing scales with your call volume and coverage hours. Final per-plan pricing is being set — contact us for an exact quote based on your call patterns.